Please read and accept before submitting your order
Welcome to e-shop-compass-italy.com
you are dealing with:
Compass S.r.l., Via San Pio X 224,
31033 Castelfranco veneto (TV) - Italy
Registered in Italy
Business Licence Number: …..
Italian VAT Registration Number: ….
CONDITIONS AND TERMS OF SALES
These Conditions of Sale govern the sale of products by Compass Srl to you. Please read these conditions carefully before placing an order with Compass Srl. By placing an order Compass Srl, you signify your agreement to be bound by these conditions.
1. OUR CONTRACT
Your order is an offer to Compass Srl to buy the product(s) in your order. When you place an order to purchase a product from Compass, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation”).
The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail or post a message on the Message Centre of the website confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Compass Srl. Without affecting your right of cancellation set out in section 2 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.
You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format.
Please note that for particular orders, quantities the exceed the average user’s needs, and professional services, you may contact us by email at email@example.com.
Goods will be shipped only in the Country indicated in your order.
2. RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE
You can cancel your order within 14 days from the day on which you receive the goods purchased. You must inform us (Compass Srl - Via San Pio X 224, 31033, Castelfranco Veneto - TV - Italy) of your decision to cancel your order within 14 days from the day on which you receive the goods purchased. You may submit your request according to the instructions and forms available by contacting us. For additional information on the scope, content and instructions for the exercise, please contact us at firstname.lastname@example.org .
EFFECTS OF CANCELLATION
We will reimburse all payments received from you for the goods purchased.
We will not reimburse any Delivery or Shipping costs, and taxes if taxes are directly applied by your Country and paid by you (see article n. 5 - Customs). We will reimburse VAT if VAT is paid by you to Compass Srl.
We withhold reimbursement until we have received the goods back packaged with the original Compass box, complete of any accessory as the cable, the charger, the bag and any other accessory delivered with the product(s). We withhold reimbursement until we have received the goods back together with the fiscal documents and shipping bills relating to the product(s).
Note that you must send back the goods no later than 14 days from the day on which us you communicate your cancellation. You MUST MANDATORY send back the goods only by using a service as FedEx, TNT, SDA, UPS or similar and must communicate us the tracking number of the goods: We withhold reimbursement if you use the ordinary post service because it is not reliable in Italy. You will have to bear the direct cost of returning these goods. You may be liable if the value of the goods returned diminishes due to the handling of the goods, misuse of goods or damages caused by you. We reserve the right to control the goods before reimburse.
3. PRICING AND AVAILABILITY
All prices are inclusive of legally applicable VAT for products shipped in the EU. Outside EU prices are not inclusive of VAT: you are responsible for the payment of custom or import tax in your Country.
For particular quotations and prices, please contact email@example.com before placing the order.
As we process your order, we will inform you by e-mail as soon as possible. If any product you order turn out to be unavailable, you will not be charged for those products.
Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, or we apply a discount price or offer, we will charge the lower amount and send you the product.
4. PRODUCT INFORMATION
All information about the products on our website is provided for information purposes. For further informations, please contact Compass Srl at firstname.lastname@example.org. Please always read the user manual, warnings and directions you can download in this website (downloads section) before use. You may ask us to send you the user’s manual at email@example.com.
For safety instructions about a product, please carefully read the user’s manual.
Please Note: Screen images are for illustrative purposes only.
When ordering products from Compass Srl for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Compass, you are considered the importer and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Compass will not be responsible for damages of goods caused by the Custom inspections.
6. OUR LIABILITY
Before purchasing a product, please read the Manufacturer’s Limited Warraty section of the user’s manual.
Compass will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
7. REPAIR SERVICE
We accept goods for Service & Repair only if goods are Delivered to Compass Srl together with the Compass RMA form compiled and at the conditions explained in the same RMA form. You may find the RMA form in this Website or ask for it at firstname.lastname@example.org.
8. APPLICABLE LAW
These conditions are governed by and construed in accordance with the laws of the Italy, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the jurisdiction of the courts of the District of Treviso City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in Italy.
9. AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.
We do not sell products for purchase by children. If you are under 18 you may only use the Compass e-commerce website with the involvement of a parent or guardian.
11. OUR CONTACT DETAILS
Our contact details are:
Compass S.r.l., Via San Pio X 224, 31033 Castelfranco veneto (TV) - Italy
Registered in Italy
Business Licence Number: …..
Italian VAT Registration Number: ….
Local Registered Branch and operative office / repairs and assistance office:
Compass S.r.l., Via Dei Faggi 7, 31033 Castelfranco veneto (TV) - Italy
We take care of your privacy under the statements of the EU Laws and Rules
13. ELECTRONIC COMMUNICATIONS
When you use any Compass Service or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.
14. YOUR ACCOUNT
If you use any Compass Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.
We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.
15. NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS
If you believe that your rights are being infringed, you may contact Compass Srl at email@example.com.